Privacy Policy

MindArch Health - Privacy Policy

Last Updated: October 29, 2024

MindArch Health Inc. (“MindArch Health,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who use our services, web app (the “App”), and our website, www.mindarchhealth.com (collectively, the “Services”). We provide this privacy policy (this “Privacy Policy”) to describe and explain our information collection practices. This Privacy Policy applies to personal information that identifies, relates to, describes, or is reasonably capable of being associated with an individual or household or as otherwise defined by applicable privacy laws (“Personal Data”) what we collect when you interact with the Services.

By accessing or using the Services, you consent to our privacy practices described in this Privacy Policy, including how we use and disclose your Personal Data. If you do not agree with our policies and practices, including our use and disclosure of your Personal Data, please do not register for or use the Services and do not provide us with any Personal Data.

THE CONTENT MADE AVAILABLE THROUGH THE SERVICES (INCLUDING TEXT, IMAGES, LINKS, RESOURCES, COLLECTIVELY, “CONTENT”) ARE SUGGESTED FOR INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. NOTHING ON THIS WEBSITE, THE APP, OR THE SERVICES SHOULD BE CONSTRUED AS MEDICAL, THERAPEUTIC, CLINICAL OR ANY OTHER KIND OF PROFESSIONAL ADVICE. YOU ACKNOWLEDGE THAT THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, COUNSELING, OR TREATMENT. WE DO NOT WARRANT THAT THE SERVICES OR ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES WILL BE ERROR-FREE, ACCURATE, TIMELY, NONOFFESIVE, UNBIASED, OR RELIABLE.

REVISIONS AND UPDATES

From time to time, we may change this Privacy Policy to reflect changes to our privacy practices. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. We will notify you of any changes to this Privacy Policy by posting the revised or updated Privacy Policy and its “Last Updated” date available on this page. If the revision or modification is material, we will provide you notification via email. Your continued use of the Services after the “Last Updated” date constitutes your acceptance of and agreement to this Privacy Policy and its revisions or updates.

COLLECTION OF PERSONAL DATA

To utilize or access the Services you must register to use our Services. 

During your use of the Services, we collect Personal Data, including directly from you when you provide it to us and automatically when you use the App. 

a. Information Provided by You

We, or our third-party service providers, may collect Personal Data when you engage with our Services, provide profile information, or contact customer support. We collect the following types of Personal Data based on your interactions with the Services:

• General Information: including your name and email address; and

• Customer Support Information: including name, telephone number and email address.

b. Information Automatically Collected

MindArch Health and its service providers may collect and store automatically generated as you use the App or engage with the Services. We use this information to maintain the App’s security and operation, and to enhance internal analytics. We  use the following technologies to collect certain types of information:

• Unique User Identification: We use automatically generated UIDs to identify/authenticate a user and associate their profile attributes and app data to them;

• Customer Proprietary Network Information: We collect information such as the time, date, and duration of App use; and

• Data Collected by Cloud Deployment Services: Our third party service providers may collect IP addresses, browser type, domain names, access times, and physical location.

c. Merged Information

Like many other app providers, MindArch Health and its service providers may merge stored information that is collected as noted above. This merged information is primarily needed to maintain the security and operation of the App, and for our internal analytics so that we can improve the App. We may use certain technology to merge the following types of information:

• Analytics/User journey data: We use this data for directing email communications specific to our Services and segment users during reporting; and

• Authentication of returning Users: We use user log in information to access user profile data.

PURPOSE OF COLLECTION

We may process your Personal Data for the following lawful business and commercial purposes, in accordance with the practices described in this Privacy Policy, and based upon the legal justification set forth in the parenthetical:

• Provide the Services . We may use your Personal Data to provide our Services and any other products or services you may request from us. [CONSENT; CONTRACT; LEGITIMATE INTEREST]

• Monitor the App. We collect your Personal Data to monitor the App, diagnose server issues, troubleshoot, calculate usage levels, and analyze trends and statistics. [CONSENT; LEGITIMATE INTEREST]

• Respond to Inquiries and Fulfill Requests.  We may use your Personal Data to respond to your inquiries and to fulfill your requests for information.  [CONSENT]

• Communicate with You.  We may use your Personal Data to send you marketing and non-marketing information about our Services, new service offerings, events, and other items that may be of interest to you. We may also contact you on behalf of our third-party partners, local resources, and/or research partners about a particular offering of theirs that may be of interest to you. [CONSENT; LEGITIMATE INTEREST]

• Improve the App.  We may use your Personal Data to make the App more stable and user-friendly, to analyze service issues, improve the design and content of the App, personalize your experience, analyze how the App is used, offer new products and services, and to develop new marketing programs relating to our products and services. [CONSENT; LEGITIMATE INTEREST]

• Customer Service. We may use your Personal Data when contacting you regarding customer service or in response when you provide feedback. We may also use your information to send administrative emails regarding the Services or to inform you of any changes to this Privacy Policy, our terms, or the terms of our third-party partners. [CONSENT; LEGITIMATE INTEREST]

• Support Business Operations. We may use your Personal Data to support our internal and business operations, including marketing and security. [CONSENT; LEGITIMATE INTEREST]

• Enforce Agreements. We may use your Personal Data to enforce separate agreements between you and us, enforce this Privacy Policy, our Terms, or our third-party partner’s Terms of Use, or in connection with a transaction with a similar effect. [CONSENT; CONTRACT]

• Fulfill Other Purposes. We may use your Personal Data to fulfill: (a) any other purpose for which you provide it; (b) any legal, government or private grant reporting, or regulatory requirements, and any of our internal policies; (c) other purposes disclosed at the time of collection; (d) any other purpose with your consent; and (e) any other purposes set forth in this Privacy Policy. [CONSENT; LEGITIMATE INTEREST]

DISCLOSURE OF PERSONAL DATA

Except as otherwise described in this Privacy Policy, we will not sell, share, rent, or otherwise disclose Personal Data that we collect from the Services to any third party for monetary or other valuable consideration, unless stated below or with your consent:

• Other Members.  To assist you in your use of the Services, our Services allow for contact information for members of a particular customer task force to be shared among the task force to allow task force members to connect with one another.  We do not publish contact information to the general public and the Services do not allow for the exchange of contact information for members of distinct, unrelated task forces. 

• Service Partners. We may share your Personal Data with our service partners to provide you with a service. We may also share your Personal Data to service partners with whom we jointly offer any services. 

• Service Providers & Contractors. To help us provide superior service, your Personal Data may be shared with our service providers, contractors, and other third parties we use to support our Service and who will safeguard it in accordance with this Privacy Policy. Such third parties may help us with providing customer service, maintaining and analyzing data, and sending customer communications on our behalf.

• In the Event of Merger, Sale, Divestitures, or Change of Control. MindArch Health reserves the right to transfer Personal Data to a successor in interest that acquires rights to that data as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other transfer of MindArch Health or substantially all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about you is among the assets transferred. 

• With Your Consent. We may share your data for other purposes pursuant to your consent or at your direction. 

• Other Disclosures. We may disclose your Personal Data if we have a good faith belief that disclosure of such data is helpful or reasonably necessary to: (a) conform to legal requirements and comply with any court order, law, or legal process, including responding to any government, law enforcement, or regulatory request, or fulfil requirements of government or private grant reporting; (b) enforce our Terms, other agreements, including between you and us, and any other documents included or referenced therein (all of which are incorporated into and made a part of this Privacy Policy by reference); (c) fulfill the purpose for which you provide it; (d) detect, prevent, or otherwise address fraud or security issues; or (e) protect against harm to our, your, or third parties’ rights, property, or safety. 

We may share and disclose de-identified and/or aggregate analytics with third-party partners for the purposes described in this Privacy Policy or where it is collected, or any other legal purpose, including, when and where applicable, sharing and disclosing non-personally identifiable data combined with Personal Data.

THIRD PARTY LINKS AND WEBSITES

The App may contain links to third-party services, websites, or applications that are not affiliates with us and which may link to other websites, services, or applications. While we endeavor to work with third parties that share our respect for user privacy, we are not responsible for the privacy policies or privacy practices of such third parties. Any data collected by third parties are not covered by this Privacy Policy. You are responsible for knowing when you are leaving the App to visit a third-party website, service, or application and for reading and understanding the terms of use and privacy policy statements for each such third party. This Privacy Policy only governs data collected through the Services.

CHILDREN

The Services are not directed to persons under age 18. We do not knowingly collect Personal Data from children under age18. If you become aware that your child is accessing the Services  and providing Personal Data without your consent, please contact us by using the information provided in the Contact Information section below. We will take steps to remove Personal Data from our servers and terminate the account should we determine that a child under 18 has accessed the Services.

CONFIDENTIALITY AND SECURITY

We take the security of your Personal Data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or destruction. While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard Personal Data will never be defeated or fail, or that those measures will always be sufficient or effective.

UNITED STATES AND INTERNATIONAL CONSUMER RIGHTS

a. California Civil Code Section 1798.83

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact MindArch Health via email at  support@mindarchhealth.com

b. Additional U.S. Laws. 

Additionally, there are other state privacy laws such as the California Consumer Privacy Act, as amended from time to time; the Colorado Privacy Act; the Connecticut Data Privacy Act; the Delaware Personal Data Privacy Act; the Indiana Consumer Data Protection Act; the Iowa Consumer Data Protection Act; the Kentucky Consumer Data Protection Act; the Maryland Online Data Privacy Act; the Minnesota Consumer Data Privacy Act; the Montana Consumer Data Privacy Act; the Nebraska Data Privacy Act ; the New Hampshire Expectation of Privacy Act; New Jersey (SB 332); the Oregon Consumer Privacy Act; the Tennessee Information Protection Act; the Texas Data Privacy and Security Act; the Utah Consumer Privacy Act; the Virginia Consumer Data Protection Act; and other state privacy laws as may be enacted upon their effective dates.  Due to the current number of users of MindArch Health, we may not be subject to these privacy laws.  However, customers of these states may reference the above sections of this Privacy Policy for transparency regarding the information we collect and our practices related to such information. Additionally, customers may request further information relating access, deletion, correction, or limitation of our use of their Personal Information by contacting us as directed in the Contact Us section below.

INTERNATIONAL TRANSFER OF DATA 

The App is hosted in the United States.  If you do not reside in the United States and provide Personal Data to us, please note that your Personal Data will be transferred, processed, collected, used, accessed, and/or stored in the United States, a country and jurisdiction that may not have the same data protection laws or rights as the country in which you reside, and subject to U.S. laws. Please do not provide your Personal Data to us if you do not want this data to be transferred or processed outside of your country, or if the laws in your country restrict such transfers.

RETENTION

When may retain your Personal Data as required by law or for necessary business purposes. We are under no obligation to store such Personal Data indefinitely, and to the extent permitted by law, disclaim any liability arising out of, or related to the destruction of such Personal Data.

COOKIE POLICY

We may use other companies to help us provide some of our Services and the types of cookies and external websites listed in this Cookie Policy are intended to provide timely information. Nevertheless, the internet is a rapidly changing medium, and the Services and technologies may change from time to time. You should check back periodically to review updates to this Cookie Policy, including changes to the Services, technologies, or partners.

a. What are cookies?  Cookies are small text files that are stored on your computer or mobile device. They are widely used to make websites work, or work in a better, more efficient way. For example, they can recognize users and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).

b. Who places cookies?  We only use “third-party cookies.” These are set by other companies, not us directly. 

c. What cookies do we use? Below are descriptions of the different types of cookies we use on the Services. Please refer to the List of Cookies table for additional information about the cookies we use.  

• Analytical and Performance Cookies - Analytical and Performance Cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Services. They help us know which pages are the most and least popular and see how visitors move around the Services. If you do not allow these cookies we will not know when you have visited the Services and will not be able to monitor the performance of the Services.

• Functional Cookies - Functional Cookies allow us to remember the choices you make while browsing the Services and to provide enhanced and more personalized content and features, such as customizing a certain webpage, remembering if we have asked you to participate in a promotion, and for other services you request such as watching a video or commenting on a blog. In order to permit your connection to the Services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device. All of these features help us to improve your visit to the Services.

• Necessary Cookies - Necessary Cookies are necessary for the Services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but that will cause some parts of the Services to not work. These cookies do not store any Personal Data (as defined in this Privacy Policy).

d. How long do Cookies remain on my device?

• Persistent Cookies - These cookies remain on a user’s device for the period of time specified in the List of Cookies table below. They are activated each time that the user accesses the app and website that created that particular cookie.

• Session Cookies - These cookies allow app and website operators to link the actions of a user during a session. Session Cookies are created temporarily. Once you close the App, all Session Cookies are deleted.

e. How Can You Control Cookies?

Using Your Browser - Many of the cookies used on the Services can be disabled by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.

Please note that by disabling or blocking any or all cookies, some features of the Services will not operate as intended, or you may not have access to features or personalization available through the Services.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information below:

Email: support@mindarchhealth.com

Phone: 631-213-1404

You may also reach out to us using the Live Chat feature in the App.

Copyright 2024 MindArch Health Inc.